THE DEZZY FACTORY cares deeply about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of THE DEZZY FACTORY’s website and the services offered on it. The effective date for the validity of these terms and conditions is 26/01/2022, with the publication of
a new version, the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for, and with whom and under what conditions, if any, this information may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have with respect to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact, you can find the contact information at the end of our privacy policy.
About Data Processing
Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data is accessible.
Payment processors
Mollie
For handling (part of) the payments in our store we use the platform of Mollie. Mollie processes your name, address and place of residence information and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. All of the above safeguards regarding the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie will not retain your data longer than permitted by law.
Klarna
To handle (part of) the payments in our store we use the platform of Klarna. Klarna processes your name, address and place of residence information and your payment information such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. Klarna shares personal data and information regarding your financial position with credit rating agencies in the event of an application for a deferred payment (credit facility). All of the above safeguards regarding the protection of your personal data also apply to the parts of Klarna’s service for which they engage third parties. Klarna will not keep your data longer than permitted by law.
Reviews
WebwinkelKeur
We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur you are required to provide a name and email address. WebwinkelKeur shares this data with us, so that we can
Be able to link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In
In case we invite you to leave a review we share your name and email address with WebwinkelKeur. They use this data only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All of the above guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Trust pilot
We collect reviews through Trust pilot’s platform. If you leave a review through Trust pilot you are required to provide your name, city and email address. Trust pilot shares this information with us so we can link the review to your order. Trust pilot also publishes your name and place of residence on its own website. In some cases, Trust pilot may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address with Trust pilot. They use this data only for the purpose of inviting you to leave a review. Trust pilot has taken appropriate technical and organizational measures to protect your personal data. Trust pilot reserves the right to engage third parties for the purpose of providing services, we have given Trust pilot permission to do so. All of the above safeguards regarding the protection of your personal data also apply to the parts of the service for which
Trust pilot engages third parties.
Shipping and Logistics
PostNL
When you place an order with us, it is our job to get your package delivered to you. We use the services of PostNL to make deliveries. This requires us to share your name, address and place of residence information with PostNL. PostNL uses this data only for the purposes of performing the Agreement. In cases where PostNL engages subcontractors, PostNL will also make your data available to these parties.
Invoicing and bookkeeping
Exact online
We use the services of Exact online to keep our records and accounts. We share your name, address and city information and details related to your order. This data is used to administer sales invoices. Your personal data is transmitted and stored in a protected manner. Exact online is committed to confidentiality and will keep your data confidential. Exact online does not use your personal data for any purpose other than those described above.
External sales channels
Bol.com
We sell (part of) our articles through the platform of Bol.com. If you place an order through this platform Bol.com shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.
Purpose of data processing
General purpose of processing
We will use your information for the sole purpose of providing our services. That is, the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you – other than at your request – at a later date, we will ask you for your explicit consent. Your information will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (e.g. your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, THE DEZZY FACTORY may be required by law to share your data in connection with governmental fiscal or criminal investigations. In a
such case, we are forced to share your data, but we will oppose it within the possibilities provided by law.
Retention periods
We will retain your information for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us we will also interpret this as a forget request. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.
Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights with respect to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them. In principle, to prevent misuse, we will send copies and copies of your data only to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or by mail, for example, we will ask you to identify yourself. We keep records of completed requests, in the case of a forget request we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems. At any time, you have the right to file a complaint with the Personal Data Authority if you suspect that we are using your personal data in an improper manner.
Right of inspection
You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to this effect to our contact person for
privacy issues. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the email address we have on record with a list of the processors who hold this data, indicating the category under which we have stored it.
Right of Rectification
You always have the right to have the data that we process (or have processed) and which relate to your person or can be traced back to that person, adjusted. You may make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been updated.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relates to your person or can be traced back to that person. You may make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address we have on record that the data will no longer be processed until you lift the restriction.
Right to Transferability
You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to you, carried out by another party. You may make a request to that effect to
Our contact for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all records at the email address known to us
about you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood, we will not be able to continue service in such a case because the secure
linkage of data files can then no longer be guaranteed.
Right to object and other rights
As the occasion arises, you have the right to object to the processing of your personal data by or on behalf of THE DEZZY FACTORY. If you object, we will immediately cease data processing pending resolution of your objection. If your objection is well-founded, we will make copies and/or copies of the data we process (or have processed) available to you and subsequently the
permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact.
Cookies
Google Analytics
Through our website, cookies are placed by the U.S. company Google, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website.
This processor may be required under applicable laws and regulations to provide access to this data. We have not allowed Google to use the analytics information obtained for other Google
services.
Third party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected in relation to you, we will notify you by email.
Contact details
THE DEZZY FACTORY
Akkerwinde 10 3831WS
Leusden Netherlands
06 18 72 96 71
info@thedezzyfactory.com
Contact person for privacy matters
D. V. Wessel