Due to health considerations , hygiene, safety is not allowed to return lenses.
Should the item still meet the conditions, it may be returned within 14 days. You can read the conditions below. Feel free to email [email protected] to receive more information on the return process or use our return portal https://thedezzyfactory.shipping-portal.com/rp/.
As a customer, you will need to cover the shipping costs of the return (only from you back to us). Please note that you are responsible for this shipment. Packages with a stamp do not always arrive. It is therefore advisable to send your item with track and trace. Unfortunately, we cannot accept returns that have not arrived.
- Report return (within 14 days)
- Return (within 14 days after reporting the return)
- Credit to consumer (within 14 days of reporting return)
Do you want to exchange a product? To do so, please contact [email protected] However, you will be responsible for the cost of returning the product.
If you would like to return your order, please follow these steps:
- Contact us at [email protected] Please mention in the email that you want to return the contact lenses. Please also include in the email your full name, your order reference, date received, product details (color, type, etc.) and the number you wish to return.
- You will receive an email with the address to which you can return the products and the amount you can get back for the products. Send the products. (Make sure the product(s) are sent in a sturdy envelope and the address is clearly stated). The Dezzy factory is not responsible for lost returns. Please write your own information in or on the return package so we can know who it is from. )
- You will receive the amount of your return in your account within a few working days.
Our manufacturer produces annual lenses. The actual life of the lens can be affected by mode of use, temperature, storage method. The experience of our customers shows that the life span with daily use is between 6 to 8 months light. We do not accept any liability.
- The cost of return shipping is the responsibility of the consumer.
- Returned products must arrive unopened, clean and in good condition.
- Products can only be returned within 14 days of receipt.
What we don’t take back:
- Items that have not been returned to us within 14 days of receipt
Please note that should the product be damaged or the packaging damaged more than is necessary to try the product, we may pass this reduction in value of the product on to you. So treat the product with care and make sure it is well packaged when returning.
Items with hygienic reasons:
Do you have a product that was delivered damaged? How annoying! Please report this immediately within 24 hours by sending an email to [email protected] or via our WhatsApp service +31 6 18729671. Include your order number, product name and send a picture of your complaint in the attachment. We will look into it as soon as possible and come up with an appropriate solution.
Note: important that you let us know within 24 hours if the item is damaged (due to lack of plausibility that the damage was not self-inflicted). As soon as you report this later than 24 hours, the warranty will expire.